Where do you ship?
We only ship within the continental Unites States. However, we may make exceptions. If you're not able to select your country at checkout, reach out to us directly for a custom shipping quote.
How long will it take to get my order?
In stock items usually ship within 2-3 business days. Custom cables created with the configurator normally takes 2-4 weeks. If you select custom options, please allow around 4 weeks so the components can be dyed and configured accordingly.
Can I change my order?
You cannot change your order on custom products or cables created using the configurator. However, you can change any in-stock or premade products. If you can not do so from the account page, reach out to us directly using the contact form, Discord, or reach out to us by phone.
What if I want something that is not on your website?
I am in a community of all the top vendors, I work with all the top manufacturers, and all the top brands. It is very rare we are not able to offer something someone else has or we are not able to deliver on a request. Simply reach out to us directly, and we will work with you to create your vision and provide a custom quote.
What is your return policy?
All sales are final.
As much as I would love to accept returns, we simply cannot. We are not Amazon and this is a custom product. From the moment you make your purchase, we start sourcing, cutting, and creating.
However, fear not! We vigorously test each and every product before it is shipped.
What if my cable breaks?
While our cables are made with carefully sourced and custom manufactured premium materials such as Teleios sleeving, which is incredibly resilient to wear and tear, if you do happen to break your cable, reach out to us directly.
Even if it is user error, we will fix it at cost! You just pay for shipping.
Disclaimer: Agreeing to fix your cable is at our discretion and can be declined for any reason to avoid abuse. We offer this service as a courtesy to build trust and community.
Have additional questions?
Never hesitate to reach out.